No need to switch between/manage multiple tools and systems. Real time interaction and issue resolution
Multilingual IVR-RPA based system that will communicate and capture real time information during transits & process them based on predefined rules.
As we are gathering data with bots, virtual analyst is also suggested who cleans and manages terabytes of data to generate meaningful analytics for decision making.
A separate dashboard is provided that helps analyze gathered information based on alert types, answered/not answered calls, transporters, etc. appropriate notification via SMS and Email is sent to the concerned stakeholders.
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