See how a bot interacts with drivers giving complete
visibility to the Logistics Control Tower, saving time &
money
Objectives
Logistics department of a
renowned manufacturing
company wanted to ease both
inbound and outbound driver
calling process so that the
issues can be handled on time
and effectively.
The driver's responses should
be saved in a single system for
further analysis.
Challenges
Cannot log and validate the
driver or transporters' responses
sent or received over the phone
or email
Some transporter personnel do
not speak English and avoid
answering agent calls.
There is no integration between
multiple tools
Cannot eliminate false alerts.
Solutions
Automate the transporter or customer
interactions where bots will
make/receive calls interacting with
them in local languages after the
assessment made from the central
logistics control tower
The interactions get captured with the
relevant information such as the calling
and issue details and the corrective
actions performed by them based on
individual SLAs and escalation matrix.
OUTCOMES
Instead of 30 agents
per plant, now the
customer involved only
5 people to handle
some critical issues.
Freed employees are
focusing on strategic
tasks now
99% reduction in errors, 80% cost savings, 75% time savings
No need to switch between/manage multiple tools and systems. Real time
interaction and issue resolution
01
RPA bots integrated with IVR analyzing multi-modal shipments
Multilingual IVR-RPA based system that will communicate and capture real time
information during transits & process them based on predefined rules.
02
Virtual Data Scientist
As we are gathering data with bots, virtual analyst is also suggested who
cleans and manages terabytes of data to generate meaningful analytics for
decision making.
03
Reports, Statistics and Notifications
A separate dashboard is provided that helps analyze gathered information based
on alert types, answered/not answered calls, transporters, etc. appropriate
notification via SMS and Email is sent to the concerned stakeholders.
Detect, track and count objects including products, kits, raw
materials and other small to large objects with a high accuracy.
Detect various events through machine vision cameras and get alerts in real time.
Visual Inspection and product counting
Product defect detection, Visual inspection and quality
monitoring, Production line inspection, Assembly line inspection,
Despatching area monitoring, Product counting, Warehouse monitoring,
Industrial AI Platform
Vision AEye is an AI platform for Video content analysis.
Intelgic provides a complete software studio for securely designing,
training, deploying, deploying and running industrial AI applications at
scale.
Pick a time slot and discuss with our experts about
your use case.
Objectives
Solutions
