Invoice Processing Automation

A renowned manufacturer of automotive oil and lubricants receives thousands of invoices every month and it was a tedious job for the Accounts Payable (AP) team to process those invoices manually. After the process discovery with stakeholder we automated the end-to-end AP process starting from sourcing invoices to data paturing to approval. We used our Invoice processing Platform and RPA tool to automate the process.




  • The main challenge was to capture invoice data with high accuracy and take those data to the accounting system for further processing.
  • Multiple stakeholders receive invoices in their email and It was a challenge to create a bot to read each email. There was a probability of receiving invoices in new emails in the future.
  • Invoices were in different formats and patterns and traditional OCR was not a solution at all. We had to achieve high accuracy for minimum intervention.
  • The client has many business rules and the existing accounting system had a limited number of APIs and did not have APIs for all the operations.


  • We first created an AS-IS process flow diagram and verified it from the stakeholders. Then we designed the TO-BE process and included RPA bot and pre-trained Invoice processing AI model in the TO-BE process. We automated many manual steps in the TO-BE process with RPA.
  • Since multiple stakeholders used to receive the invoices, we created a new inbox where all invoices can be forwarded. We created an RPA bot that would monitor the inbox (every 10 minutes) and pick up the attached invoices from the email and send them to the AI model.
  • Initially the AI model did not give high accuracy but as we got more and more variety of invoices, we kept on fine tuning the model and did some post-processing to get the desired accuracy.
  • Since the existing software system did not have adequate APIs, we created RPA bots for integration and repetitive tasks automation.


Stakeholders from the client side and technical team worked together with intense communication and that is one of the main reasons for successful automation. The implementation took 3 weeks and then we kept on observing and improving the automation for the next 10 weeks.

  • Entire AP process becomes efficient and fast.
  • 80% reduction of manual and repetitive tasks in accounts payable.
  • Invoice processing cost reduced.
  • Fraud invoice detection becomes easy and fast.
  • Gain visibility with real-time updates
  • Reduction in email followup and better relationship with suppliers.

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