Technology changes the way we work. Imagine the era before use of any technology and now each office has a PC, a software, internet connectivity, mobile technology and cloud. Nobody wants the data now on prem and have started moving to the cloud that provides ample storage. One such evolving technology is automation and RPA is an integral part of it. RPA is undoubtedly evolving as a technology that can go along with humans to make the mundane tasks smarter.

93% of organizations say that automation is the best way to bring in digital transformation for the enterprises.

Let's talk about the logistics industry which has always been one of the most critical and complex industries in any country. It is the backbone of every economy, and expected to grow in size and significance in the years to come. Like every other industry, the logistics industry in the pandemic had to face several challenges from new regulations to changing customer demands and more. With the pandemic going on for 2 years and lockdowns becoming a new normal, online shopping is thriving like never before and the "online" trend will remain.

According to a report by World Economic Forum, there is $1.5 trillion of value for players in the logistic industry and a further $2.4 trillion worth of societal benefits as a result of digital transformation of the industry up until 2025.

Key expectations of logistics companies from automation service providers -

  • 24*7 transporter or customer interactions
  • Log and validate the customer or transporters' responses
  • Follow-ups on the corrective actions performed by the customer
  • Proper SLAs, escalation matrix tracking, and configuration management
  • Data insights
  • Inventory control
  • Order processing/Billing processes
  • Integration with multiple tools like Outlook, JIRA, various portals, logistics control towers etc.
  • Generate reports and statistics by retrieving data from multiple sources
  • Route optimization

With the efficient use of AI enabled RPA which is no more a buzz word today, what you achieve is-

  • Quality and efficiency
  • Your drivers, partners and customers are kept informed
  • Get to identify areas where the business is struggling
  • Adapt to disruptions automatically
  • Business continuity

Of Course, the application areas and benefits are not just limited to what is quoted above. There is indeed a lot more which "intelligent automation" technologies have to offer. It's you who has to properly evaluate the right technology / tool in order to achieve greater ROI and business success. Unquestionably, the Logistics Industry is going to improve operational efficiencies and supply chain by incorporating RPA. Digitizing your manual operations and overcoming challenges of the future can be as fast as a few weeks and results can be seen the very next day.

This year you should expect to see an accelerated level of investment as businesses seek to enhance critical supply chain planning capabilities by adopting more advanced digital enablers, such as cognitive planning and AI-driven predictive analytics as well as adding greater integrity and visibility into secure supply chains by using advanced technologies.

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